Submitting Your Complaint
To lodge a complaint:
– first compile any or all documents that relate to your complaint or any questions you wish to have answered; and
– notify our Client Services team and/or your Account Manager with details of your complaint.
Please note that we may ask you to provide details to us in writing. This includes specifying the nature of the complaint, providing us with specific details, and the desired outcome or action you wish us to take to settle the complaint to your satisfaction. We may also ask you to provide relevant material to support the complaint (doing this will help us respond to your complaint quickly).
Once you have compiled all the materials needed to make a complaint, you can refer the complaint to us by phone, mail or email.